Purchase/Refund/Exchange Policy

Thank you for shopping at proteinmilkshakebar.com/proteinmilkshake.com. We appreciate your business and strive to ensure your satisfaction with every purchase. Please read our refund policy carefully before making a purchase.

1. No Refunds or Cancellations After an Order is Placed: Once an order is placed on proteinmilkshakebar.com/proteinmilkshake.com, it cannot be canceled, modified, or refunded for any reason.

2. Exchanges and Returns: For health safety reasons, we are unable to accept returns or exchanges on Protein Milkshake products. Once they ship out, these items run the risk of being exposed to heat or being tampered with, so we simply cannot accept any returns to protect the health standards at our facilities, staff and our customers.

3. Exceptions: While we adhere strictly to our no refund or cancellation policy, there may be rare circumstances where exceptions can be made. These exceptions include:

  • Product Defects: If you receive a defective or damaged product, please contact our customer service team within 24 hours of receiving your order with photo documentation of the defect. 
  • We will work with you to resolve the issue promptly.
  • Order Errors: In the event that we make an error with your order, such as sending the wrong item or quantity, please notify us within 24 hours of receipt. We will rectify the mistake and ensure you receive the correct products as soon as possible.
  • We cannot honor re-shipping products after the 24 hour window.

4. Contact Us: If you have any questions or concerns about our refund policy, please feel free to contact our customer service team at hello@proteinmilkshakebar.com.

We are here to assist you and ensure your experience with ProteinMilkshake.com is positive.

5. Policy Updates: Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review our refund policy regularly to stay informed about any updates.

By placing an order on ProteinMilkshake.com/ProteinMilkshakeBar.com, you acknowledge that you have read, understood, and agree to abide by our refund policy.

Last Updated: 4/16/2024

If you have any further questions or require assistance, please do not hesitate to contact us.

hello@proteinmilkshakebar.com

[ProteinMilkshake.com reserves the right to make changes to this policy at any time without prior notice. Please check our website periodically for updates.]

By placing an order with Protein Milkshake, you acknowledge that you have read and agree with all shipping/return policies, terms, and conditions.